Refund Policy

Our Refund Policy

At Richens Kitchen, we take pride in providing high-quality nuts, dry fruits, and other products. We want you to be completely satisfied with your purchase. This refund policy outlines the conditions under which we offer refunds for products purchased from our online store.

Eligible Products for Refund

We accept returns and provide refunds for products that meet the following conditions:

• Products that are damaged during shipping
• Products that are defective or expired
• Products that significantly differ from their description on our website
• Products that are incorrectly shipped (wrong items)

Non-Eligible Products

The following products are not eligible for return or refund:

• Products that have been opened, partially consumed, or tampered with
• Products that have been damaged after delivery due to improper handling
• Products purchased on sale or with special discounts (unless defective)
• Gift cards or promotional vouchers

Refund Process

To request a refund, please follow these steps:

1. Contact Customer Service

   Email us at returns@richenskitchen.com or call our customer service at +91 8053000831 within 7 days of receiving your order.

2. Provide Order Details

   Include your order number, the items you wish to return, and the reason for your return request.

3. Documentation

   Provide photographs of damaged or defective products to help us process your claim faster.

4. Return Authorization

   Wait for our customer service team to provide you with return authorization and instructions.

5. Return Shipping

   Package the items securely and ship them back to us using the provided return address.

Refund Methods

Refunds will be processed using the original payment method:

• Credit/Debit Card payments will be refunded to the same card
• UPI/Net Banking payments will be refunded to the source account
• Cash on Delivery orders will be refunded via bank transfer

Refunds typically take 5-10 business days to process after we receive and inspect the returned items.

Shipping Costs

If the return is due to our error (wrong item shipped, defective product, or damage during shipping), we will refund the shipping costs. If the return is for any other reason, shipping costs are non-refundable, and the cost of return shipping will be borne by the customer.

Exchanges

We offer exchanges for products of equal value. If you wish to exchange a product for one of higher value, you will need to pay the difference. For products of lower value, we will refund the difference.

Contact Us

If you have any questions about our refund policy, please contact us at returns@richenskitchen.com.